Protection Officer (GBV)

Your day-to-day

• To be proficient in the History of the Specialty Outlets and act as an ambassador to it
• To supervise a station and ensure that standards are maintained at all times
• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect Sequence of service delivery and our LIFE values
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and IHG standards
• To continuously collect feedback from guests and report it back to the Management
• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Ensure the proper appearance and grooming of assigned Colleagues
• Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being
• Well versed and knowledge in the Outlet’s menu, promotional activities and other relevant issues concerning the outlets and the Hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
• To Handle special dietary requirements in a professional way and keep both Kitchen Sous-chef and Manager informed
• To report any issue within the outlets to Housekeeping, Engineering or Security depending on its nature
• To handle in a professional way wine that is rejected or corked and hand-over the same to the Restaurant Manager
• To handle a loud, intoxicated or abusive guest
• To assist a guest or colleague that is feeling unwell
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests 

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

What we need from you

• Higher education qualification / equivalent in related field
• Strong understanding/experience of Hotel Operations in a multi-cultural environment.
• Self-starter, with the ability to understand the business and link them to the department agenda.
• High level of drive for results; adaptable and flexible with the ability to build relationships.
• Strong planning and organizing skills with great attention to details.
• Excellent guest relations, problem-solving and time management skills.
• Excellent written and verbal communication in English. Arabic is plus.

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we’ll give you the room to be yourself. So what’s your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking “Apply Online”

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 So, join us and you’ll become part of our ever-growing global family.