Project Officer (Interpretation and Translation) (3 Positions)

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity. Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, the following are considered first-tier candidates: 1. Internal candidates 2. Candidates from the following non-represented member states: Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Dominica; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Solomon Islands; Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu Second tier candidates include: All external candidates, except candidates from non-represented member states. Context: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an Memorandum of Understanding (MOU) between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs Page 1 / 5 which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US. Under the overall supervision of the USRAP Site Lead and direct supervision of the Senior Project Coordinator RSC, the Project Officer (Interpretation and Translation) will be based in Doha, Qatar and will have the following duties and responsibilities: Core Functions / Responsibilities: 1. Manage USRAP staff engaged in interpretation and translation activities, providing training on methodology and technical assistance, assigning duties, and giving feedback to staff members on their performance on a regular basis. 2. In accordance with changes to USRAP Processing activities, regularly update interpretation guidance and ensure USRAP Interpretation staff members are fully trained on all curriculum and processing requirements. 3. Engage in hiring processes for the mission, including conducting language testing for potential candidates, and, when relevant, serving as the Hiring Manager or a panel member with a focus on language skills. 4. Ensure communications with program beneficiaries are accurate, efficient, timely, sensitive, and compliant with program guidelines by, periodically reviewing both translations and ad-hoc translation delivery and troubleshooting issues that arise as needed. 5. In coordination with RSC Middle East and Norther Africa (MENA) Project Coordinator, organize the delivery of interpretation and translations services as needed. Regularly monitor the pipeline of activities to ensure delivery is achieved at the highest rate possible. 6. Collaborate with RSC MENA counterparts on issues related to the delivery of USRAP activities while being aware of relevant program rules, guidelines, and procedures for program activities. 7. As requested, prepare in-depth cultural profiles of migrants for resettlement service providers in various resettlement countries. 8. Maintain confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the USRAP Site Lead of any non-compliance to SOPs or codes of conduct by RSC staff members. 9. Perform such other duties as may be assigned. Required Qualifications and Experience: Education • Master’s degree in Social Science, International Relations, Regional Studies or a related field from an accredited academic institution with two years of relevant professional experience; or • University degree in the above fields with four years of relevant professional experience. Experience • Supervisory or management experience within the USRAP, particularly in relation to RSC activities such as field or sub-office management, circuit ride management, prescreening, USCIS support and out-processing. • Experience working with high-profile, at-risk and sensitive program beneficiaries, and experience with expedite systems. • Sound knowledge of program implementation and familiarity with IOM’s administrative, financial and business rules and practices. Page 2 / 5 Skills • Operate under stressful working and living conditions while maintaining a collegial team environment and productive working relationships with both colleagues and implementing partners. • Takes responsibility and manages constructive criticism. • Works effectively with all clients and stakeholders. • Promotes continuous learning; communicates clearly. • Takes initiative and drives high levels of performance management. • Plans work, anticipates risks, and sets goals within area of responsibility. • Displays mastery of subject matter. • Contributes to a collegial team environment. • Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation. • Displays awareness of relevant technological solutions. • Works with internal and external stakeholders to meet resource needs of IOM. • Delivers on set objectives in hardship situations. • Effectively coordinates actions with other implementing partners. • Works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country office or regional objectives. • Excellent computer skills and proficiency in spreadsheet and database applications. Languages IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages. For this position, fluency in English is required (oral and written). Working knowledge of Dari and/or Pashto is highly desirable. Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Notes 1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database (https://whed.net/home.php). Required Competencies: Values – all IOM staff members must abide by and demonstrate these five values: • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. • Courage: Demonstrates willingness to take a stand on issues of importance. • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. Core Competencies – behavioural indicators level 2 • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. • Delivering results: Produces and delivers quality results in a service-oriented and timely Page 3 / 5 manner. Is action oriented and committed to achieving agreed outcomes. • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2 • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential. • Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential. • Building Trust: Promotes shared values and creates an atmosphere of trust and honesty. • Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction. • Humility: Leads with humility and shows openness to acknowledging own shortcomings. IOM’s competency framework can be found at this link. https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p df Competencies will be assessed during a competency-based interview. Other: Internationally recruited professional staff are required to be mobile. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months. The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and background verification and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted. How to apply: Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment system, by 09 April 2024 at the latest, referring to this advertisement. Page 4 / 5 IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information please refer to: www.iom.int/recruitment Posting period: From 27.03.2024 to 09.04.2024 No Fees: IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. Requisition: VN 2024 196 Project Officer (Interpretation