Project Assistant (Information Management)

Under its Assistance Programme, the International Organization for Migration (IOM) is providing direct assistance and counseling to various categories of Afghans (American citizens, Lawful Permanent Resident, Immigration Visa) at Camp As Saliyah (CAS) Transit Center in Doha, Qatar, from their arrival at the transit center up until their departure from the site. The Assistant Programme is designed to complement the efforts undertaken by the U.S. Government (USG) in supporting the safe resettlement of Afghans to the United States, by creating a safe, dignified, and protective environment for Afghan guests staying at the transit center.

RESPONSIBILITIES

• Support SMS and other internal and external actors in creating the necessary information management tools/products as needed.
• Support the regular transfer/channeling of collected data and information to other relevant stakeholders using agreed-upon templates and respecting timeframes.
• Support the documentation of activities, contact, and project information on all the actors present in CAS (e.g. service mapping, tackers, master contact lists, etc.).
• Attend and facilitate, if necessary, meetings with relevant stakeholders relating to information management.
• Support the Site Officer and SMS in strengthening information management and information sharing that supports all service provision, including distributions, community mobilization, assessments, technical works, etc.
• Support the establishment of a complaints and case referral mechanism which ensures confidentiality.
• Assist to desing sensitization materials (e.g., posters, leaflets, banners, etc.)  for SMS and other service providers/partners at the CAS level as needed.
• Support SMS and the SMS unit with the overall community mobilization, community engagement, outreach sensitization/awareness raising campaigns.
• Support with conducting satisfaction surveys, safety audits, FGDs, and other community-based activities in coordination with the relevant units/partners at the site level.
• Support the RCCE efforts, assist to develop key messages in response to existing needs and gaps, and debunk rumors (if any) in coordination with relevant service providers.
• Participate in local-level communications and community engagement meetings to ensure sufficient information on project-related needs and issues.
• Ensure that guests are aware of the assistance and services available and how to access them through creating the necessary information products.
• Assist with reporting, success stories, and information management-related efforts.
• Provide reports, regular updates, and other relevant information materials and statistics regarding SMS activities at the CAS level.
• Support with conducting outreach CFM activities as needed.
• Support with conducting site monitoring visits and facilitate focus group discussions (FGDs) to shove the SMS and IOM intervention when needed.
• Perform other duties to be assigned by the direct supervisor.
• Ensure required documents or information are kept safe, organized, and filed in accordance with IOM policies.
• Proactively identify and report to the Site Officer areas for improvement, including but not limited to the accuracy and quality of information being shared with the guests or complainants.

QUALIFICATIONS

EDUCATION

• University degree in ICT/IT or equivalent from an accredited academic institution or institute with a minimum of three years relevant working experience, or,.
• Completed high school degree with at least five years of relevant experience.
• Professional relevant experience in Camp Coordination and Camp Management (CCCM), Community Engagement, and Information Management is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Minimum three years of professional experience in Camp Coordination and Camp Management (CCCM), Community Engagement, Information Management, and/or any other relevant experience.
• Good experience with design software’s (e.g., Adobe software and others).
• Experience in supporting the management and coordination of information flows and data management, including collection, storing, processing, and analyzing data to generate information products, is desirable.
• Analytical capacity, attention to detail, resourcefulness, initiative, and maturity of judgment.
• Familiarity with statistical software packages is desirable.
• Advanced communication and interpersonal skills with the ability to deal with work pressure and meet deadlines.

SKILLS

• Data entry, analysis, and manipulation skills in Excel and other Microsoft software.
• Experience in analytical tools like PowerBI will be an added advantage.
• Capacity to manage sensitive and confidential matters with discretion and professionalism.
• Ability to establish effective working relations with persons of different backgrounds.
• Ability to cope with situations that may be psychologically or emotionally traumatic.
• Ability to write highly quality reports.

Languages 

IOM’s official languages are English, French, and Spanish. 

REQUIRED

For this position, fluency in English, is required (oral and written).

DESIRABLE

Working Knowledge in Dari and Pashto is desirable.

Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:
 

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioral indicators – Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
   

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application