Premium Care

Follow customer service procedures as outlined in the manual to comply with the department’s procedures and standards

• Handle members’ inquiries or complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders.

• Maintaining a positive, empathetic and professional attitude toward customers.

• Maintain the NPS score by improving the member journey with Bupa Arabia.

• To work effectively both individually and as part of a team to achieve both individual and department goals and objectives.

• Strive consistently to promote a positive team spirit• Contribute within the team positively.

• Manage the Surplus complaints without the need of further escalations.

• Ensure the proper follow up of the recovery plan.

• Ensure that all the complaints are entered into the complaints system tracker so as to help take prevenitive actions.

• Ensure to record Surplus feedback and escalate poor satisfaction to the unit manager.

• Healthcare, customer service
• • Proactive, multi-cultural with interpersonal and good communication skills,