PQ Service Sales Engineer

What you’ll do:

•    The primary function of this roles is to sell life cycle services for Eaton Power Quality solutions (specifically 1Phase & 3Phase UPS systems) to targeted customers with the responsibility to manage all aspects of the customer relationship, providing sales and technical assistance in close co-ordination with authorized service providers, customers, end users, and area sales managers.
•    Key to this role is an ability to develop the intelligence regarding Eaton’s existing installed base, customer needs, preferences and buying habits. Review and interpret customer needs based on the life cycle assessment of the captured installed base within the specified region.  
•    Achieve annual service revenue goal. Provide accurate sales forecasting and customer relationship management data on revenue streams for the mapped installed base. 
•    Analyze and provide advice for customers’ existing equipment status and recommended replacement schedules. 
•    Communication skills must be adequate to interface effectively with all external stakeholders including the maintenance/engineering/facility managers on the site.
•    Provide support and guidance on service offering portfolio (specifically 1Phase & 3Phase UPS systems) to the authorized service providers within the country.
•    Develop timely and accurate service quotations with the help of centralized resources. 
•    Understand competitor’s offerings and articulate Eaton’s competitive advantages for power upgrade & replacement scenarios. Schedule and conduct frequent Face to face visits with customers across the assigned geography, to educate the customer on the component life cycle aspects. 
•    Responsible for technical and administrative support for activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc. through the current service provider infrastructure within the country. 
•    Responsible for managing specific service contract/s as the single point of contact interfacing into customer organization, while working to drive additional sales in those specific service contract/s (including 24×7) and provide services quote when required.
•    Identify and isolate equipment start-up malfunctions and takes corrective actions, in specific cases. Provide customers basic application information via phone or on-site consultation and utilize the service provider network for 24-hour x 7 days a week on-call duty and respond to emergencies with minimal notification.
•    Maintain service log and report of work performed, by self (were need arises) or the service provider network. 
•    Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by the ability to troubleshoot and repair various products and to instruct others. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
 

Qualifications:

•    Diploma/Degree in Electrical Engineering or Power Electronics from an accredited institution.

•    Minimum of three (8-10) years of experience working and servicing & sales of UPS systems for critical facilities, computer rooms, or control systems. Prior work experience on Eaton UPS systems will be a plus.

Skills:

•    Strong communication skills both oral and written. Strong computer skills. A driving license is a must.
•    Good understanding of single-phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming with regards to the UPS systems. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable. Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.
•    Experience in planning, managing site work, coordinating small to medium projects for preventative maintenance, and modernization. 
•    Basic understanding of network functionality and sealed and battery storage theory and application.
•    Understand the proper use of hand-tools, and when it is appropriate to use insulated tools. Understand the need for safety, and comply with company and customer rules on safety
•    Must be self-motivated. Proven organizational and multi-tasking skills, with the ability to effectively prioritize and balance workload with the ability to leverage support personnel to meet customer and organizational needs
•    Knowledge of key customers within sales territories.
 

We offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
• Detailed induction support and well-structured onboarding
• Balance your work and life with a hybrid worktime model