Payroll, Time & Benefits Analyst

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Position Summary

The Payroll, Time & Benefits Team focuses on payroll, benefits, absence management, customer service and advisory support to employees, manager and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

Job Responsibilities

• Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, several local and global benefits administration, etc.
• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.
• Understand and have working knowledge of local time/absence policies.
• Ensure regulatory compliance in line with the countries, customers, and regulations.
• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.
• Supports P&C Chapters in system maintenance activities.
• Provide guidance and advisory to first level P&C support teams.
• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (KA, SWIs).
• Ensure operations according to defined KPIs and ServiceNow OKRs.
• Support country non-PTB activities upon the business needs if applicable.
• Achieve our P&C vision by driving local consistency through collaboration.

Requirements

• 1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
• Knowledge of payroll cycle and processes.
• Excellent attention to detail and analytical ability.
• Advanced Excel skills (pivot table, v-lookup, etc.).
• Ability to work independently in a fast-paced and changing environment and to handle multiple, competing priorities.
• English strong communication skills both written and spoken are essential.
• Ability to thrive in an ambiguous and multicultural environment working across borders.

Tagged as: Healthcare