Order Handling Specialist

You will be working as Order Handling Specialist, will be part of Electrification Business Area for Distribution Solutions division based in Doha, Qatar. In this role you will be responsible to provide customer support, including technical support, order and payment-related assistance to achieve target levels of service quality, operational efficiency and customer satisfaction.

Your responsibilities

• Implementing customer support strategy to increase operational excellence and customer satisfaction in the sales process
• Supporting achievement of established targets by overseeing progress and implementing improvement actions as needed
• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery and Net Promoter Score (NPS)
• Processing orders by coordinating with sales, product marketing, logistics and other internal teams to ensure that customers receive accurate and timely delivery of products
• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues
• Ensuring accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc
• Supporting the sales team in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools
• Implementing and maintaining customer support processes and sharing functional best practices and lessons learned across the organization

Your background

• Bachelor’s degree in Engineering
• Minimum 2 years’ experience
• Experience in budget and performance management, data analysis and reporting, project management, customer satisfaction, inventory management and control, logistics, order handling and fulfillment
• Resource Management & Capacity Planning
• Fluency in English language is mandatory

Benefits

• Retirement plan

More about us

ABB’s Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. Work model: on site #LI-onsite