Operator

DUTIES AND RESPONSIBILITIES:

• Answering all external phone calls and transfer them to the requested departments extensions
• Answering all the inquiries and questions of the customers
• Dialing the outside and international calls for the admitted patients and hospital staff
• Perform routine and repeated job includes operating the phone instruments
• Answering the internal lines and transferring them to the requested mobiles and land lines
• Preparing calls receipts and entering all the bills on computer
• Answering very quickly the emergencies codes like: code blue, code RRT, Code of fire Alarm
• Printing daily report about outside calls from the hospital and send it to Personnel Affairs
• Observing control board of the elevators inside the hospital
• Report any technical problems in elevator ,plumbing electricity and air condition…etc to the maintenance department immediately
• Informing shift supervisor about any problem that happens during the shift
• Announcing the emergency codes through public address
• Makes pages to the medical groups when there are medical emergencies codes very quickly
• Answering MOH requests through BADR system.
• Communicate with Communication Companies for any disconnect of service. 1
• Demonstrates compassionate communication skills while providing support and care to the patient as “ the patient is the center of our care”
   

OTHER JOB FUNCTIONS:

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• Perform all duties and tasks in line with the Person Centered Care values.
• Adherence to all policies, plans and programs within the Fakeeh Care.
• Perform duties as per the code of conduct requirement and ethical standards as outlined in the HCM policies and guidelines.
• Complete mandatory education as per the requirement at least one month prior to expiration.
• Maintain up to date knowledge on information relating to quality and safety, accreditation, policy management and document management system