Operations Team Leader

Job Description

• Manages a team of front-line colleagues to include their on-the-job training, daily attendance, grooming, coaching, appraisals, and personal development plans.
• To perform performance appraisals, coaching, feedback, and disciplinary sessions where necessary to review and improve colleague performance as per company policy.
• Schedule, break, and if required rotate colleagues fairly in order to ensure position coverage, and increased productivity as well as maintain colleagues’ well-being.
• Task train colleagues in the safe operation of equipment and follow departmental policies and procedures.
• Coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance.
• Conduct colleague performance appraisals for direct reports in a timely, fair, and constructive manner in order to promote their personal and career growth.
• Assign and delegate tasks as required and follow up.
• Ensure that all safety rules and procedures are being adhered to at all times.
• Ensure that policies, procedures, and performance standards that are in place in the department are being adhered to.
• Ensure a clean and safe operating environment and raise any defects to the relevant department or their Line Manager effectively.
• Conduct daily briefings to front-line colleagues.
• Ensure all departmental checklists (i.e. ride opening and closing checklists are being consistently completed,any required  follow-up action is initiated and forms/records are being filed appropriately).
• Deal with any internal customer requests and issues that are beyond the scope of their front-line colleagues.
• To observe ride efficiency and throughputs within their designated area of the operations department to ensure that all rides and attractions are operating efficiently and achieving reasonable throughput targets.
• Any other related duties as assigned by their line manager or other members of higher management in the Operations department.

Job Essentials:

• Higher secondary or equivalent
• Must be customer focused
• Good supervisory and communication skills
• Good time management and organizational skills
• Good spoken and written English skills

Job Desirable:

•  Diploma or Degree in leisure / hospitality management 
•  Working at Height (OSHAD compliant) qualification
• Minimum of 1 year as a front line colleague in the entertainment / leisure industry, specifically Operations
•  Proficiency in Microsoft Office programs (i.e. Word, PowerPoint and Excel)