Operations Support Manager -Events & Tours

Operations Scope:

• Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague development
• Openly communicate appropriate and useful information through various channels, including department meetings and briefings
• Ensure departmental policies, procedures and performance standards are being implemented and maintained  throughout their area
• Review departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safety
• Ensure any service delivery defects are resolved, identify any trends and share observations and suggestions with their manager
• Review satisfaction results for their areas, identify any trends and share observations and suggestions with their manager

Events Scope:

• Provides management and operational coverage at corporate and QAW events
• Leads and executes events to include:
  • Marquees and seasonal celebrations
  • Corporate functions
  • Team buildings
  • Static installations
  • Interactive guest activities
  • Events by the Sales team clients
• Works within the existing brand and company guidelines while providing creative input into the overall development of events
• Develops event operational guidelines for the facility as a whole and leads event operations
• Provide the operational costs related to Events
• Recommend the operational scheduling for the operation team and contractors

The ideal candidate should have: 

• Educated to a degree level in Business Management
• Event management experience, project management
• Minimum 2 years’ experience in operations, events, and entertainment
• Computer skills
• Customer service knowledge
• Technical Knowledge
• Experience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholders
• Proficiency in written English and spoken English