Operations Coordinator Air or Ocean

–      Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world.

–      Prepares documents necessary to complete export, import and customs clearance process

–      Track and trace cargo as necessary to insure proper movement and delivery.

–      Proper and correct billing and cost information populated in TMF for accurate invoicing and job costing

–      Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).

–      Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution.

–      Seek the most profitable mode of shipment, yet meet customer’s requirement for the movement of freight.

–      KPI adherence – DNI / LNR / Cost accuracy / ROTP

• Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to both Imports and Exports.
• Must have strong verbal and written communication skills
• The ability to work in a fast-paced environment.
• Strong organizational skills are required, due to the high volume and demands of the position.

Strong knowledge of Microsoft word and excel

Other duties as assigned