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Cash Vault – Dual control of branch Vault:
 

  • Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
  • Managing branch cash as per cash holding limit
  • Process & balance daily inward and outward clearing transactions
  • Reconciliation and review of errors in teller transactions
  • Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff.
  • Ensure that all customers transactions as per ADIB policies and procedures.
  • Sign on behalf of the bank as per the assigned limit
  • Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating.
  • Conduct surprise check of Branch Vault cash monthly and reports exceptions if noted, to HO authorities.
  • Facilitating and implementing work process improvements
  • Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards.
  • Monitor the sales performance of CROs.
  • Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers
  • Setting and monitoring sales plans for the branch and sales staff as per forecast
  • Coaching of all sales staff to increase sales productivity and cross selling.
  • Monitor branch service standards for customer satisfaction.
  • Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
  • Getting ad-hoc customer feedback
  • Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement.
  • Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic.
  • Maintain staff morale and relationship.
  • Observe, coach /train and counsel staff towards expected behaviors.
  • Identify training developments needs for staff and ensure that these are met as per schedules.

Specialist Skills / Technical Knowledge Required for this role:

  • Knowledge of products and services offered by ADIB.
  • Knowledge of branch operations and back-office functions
  • Knowledge of ADIB policies and systems
  • Thorough Knowledge of all the Regulations issued by Central Bank of UAE
  • Computer skills
  • Communication and presentation skills- both Written and Oral (In English)

Previous experience required (if any)

  • Knowledge of Retail Banking products, processes, and policies
  • 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience.
  • Computer literacy and tech-savviness
  • Self-starter with excellent time-management skills
  • Active coach and mentor to junior employees
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