[OliOli® Dubai] Play Facilitator - Intern

Executive Summary

Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration. OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The "Play & Engagement Facilitator - Intern" will be responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Interns act as OliOli®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful, and joyful manner.

KEY DUTIES & RESPONSIBILITIES

Visitors Experience and Service

• Be an ambassador for the OliOli® brand; ensure that every visitor's experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive, and memorable interactions with a friendly and sincere approach.
• Treat every visitor with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and program.
• Provide excellent guest service, and facilitate visitors' experience and journey through a proactive and thoughtful interaction.
• Comfortably facilitate and manage exhibits spaces and components.
• Collect and communicate visitors' feedback and suggestions.
• Follow and perform the daily opening/closing protocols and procedures.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Exhibits area / Education

• Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives.
• Understand and stay current with the exhibit and program initiatives.
• Participate in training programs designed to enhance interaction with visitors in the OliOli® manner.
• Provide a safe environment for all of the guests at OliOli, especially the children.
• Communicate any safety issues regarding exhibits components and adhere to all policies and procedures of OliOli®.
• Assist visitors in case of an incident or an emergency.

QUALIFICATIONS

• Experience in customer service, education, family learning, or retail operations is a plus.
• Experience working with young children (ages 1-10) and their families in recreational settings, afterschool programs or classrooms is a plus.
• Excellent communication skills and ability to interact positively with children, adults, and large groups.
• Ability to work with diverse staff and visitors.
• Excellent grasp of the English language. Arabic is a plus.

Traits & Characteristics

• Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment.
• Lots of positive energy; respectful of diversity; patient and empathetic; friendly; courteous.
• Interest and enthusiasm for working with children and families.
• Ability to work with diverse staff and visitors.
• Adaptable to perform a variety of duties.

Education

• Students who are currently attending their universities and can work at least 24 hours per week.
• Fresh graduates looking for experience can apply.
• Education in early childhood development and Psychology will be a plus.

PHYSICAL DEMANDS

The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the roles requirements. This position requires the ability to...