Officer, Operations Support

Responsible for optimizing the operations’ resources through effective planning, resource deployment, scheduling, and timekeeping of security services resources.

Main Responsibilities:
 

• Optimize the operations’ resources through effective planning, resource deployment, scheduling, and timekeeping of security services resources.
• Oversee employees’ daily duties to ensure that quality standards are met, and proper procedures are followed.
• Handle errors, problems, complaints, and/or disputes.
• Keep records of employees’ daily duties, schedules, and duty assignments to track their performance.
• The assistant can prepare reports on the operation’s performance to inform management decisions.
• Train employees on proper procedures and quality standards to ensure that they meet SAFE’s expectations.
• Perform any additional tasks as assigned.

Required Qualifications:
 

• Minimum Diploma or Bachelor’s degree in business administration, Management, or a related field.
• +1 years of experience in various rules.

Core Competency:

Dependability:
 

• Self-driven and takes action proactively.
• Pursues goals with persistence and stamina, works on tasks thoroughly, ensuring accuracy and meeting standards.
• Maintains high levels of quality and effectiveness of work outputs and achieves outstanding results.

Collaboration:
 

• Collaborates constructively with people at all levels across the organization.
• Helps colleagues, always be available to the team, and delivers on team commitments.
• Trusts the guidance and direction of colleagues and senior members of the team.

Analytical Thinking:
 

• Examines, evaluates, and analyses different types of information objectively.
• Spots trends and patterns, establishes key facts clearly and interprets numerical data effectively.
• Provides insights and identifies ways to improve things. Trusts intuition about which methods will work best.

Effective Communication:
 

• Listens attentively and seeks to understand before being understood.
• Explains things clearly and articulates and presents information effectively and confidently.
• Challenges ideas effectively and presents persuasive arguments by presenting a strong case.

Functional Competency:

Occupational Health and Safety :
 

• Knowledge of the organization’s methods and practices for protecting and enhancing the health and safety of people in the workplace at SAFE and Client sites. Ability to demonstrate knowledge of fire prevention and fighting systems, techniques, procedures, and standards.

Planning and Resource Deployment:
 

• Have strong planning skills to optimize the operations’ resources. able to deploy resources effectively and efficiently to ensure the smooth running of the operations.

Attention to Detail:
 

• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is captured and logged correctly with a demonstrated ability to follow through captured incidents.