Night Supervisor – InterContinental Bahrain

Located in the business and leisure hub of the city, InterContinental® Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Bahrain promises to delight your palate.

A little taste of your day-to-day:  

Every day is different, but you’ll mostly be:

• Responsible for the operational efficiency of all areas in the night and the service delivery of those areas to ensure guests receive a consistent luxury experience. You will be required to coordinate with all other departments within the hotel to ensure that a seam.
• Manage the efficient front office night operations including check in/out procedures
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure that the Duty Manager is kept fully aware of any relevant feedback from Guests and/or other departments
• Demonstrate a high level of customer service at all times
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Demonstrate positive leadership characteristics, which inspire team members to exceed standards
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done ​​

What we need from you:

• 2 years in a front desk or guest service position and one year in supervisory or team leader position
• Previous experience in a 5 star luxury hotel
• Diploma in Hotel Management/Business Administration or equivalent
• Communication skills – guest will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem solving skills will turn issues into opportunities so every guest leaves with great memories
• Ability to work on your own and as part of a team
• Fluency in English – extra language skills would be great, but not essential
• Flexibility – night, weekend and holiday shifts are all part of the job
• Literate and tech savvy – you’ll need a good grasp of reading, writing, basic math and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.