Learning & Quality Manager

At our hotel, we believe that continuous learning and uncompromising quality are paramount to delivering a memorable guest experience. As a Learning & Quality Manager, you will be at the forefront of ensuring all employees are equipped with the knowledge and skills to exceed our guest’s expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Champion a culture of learning and excellence by developing and implementing comprehensive training programs that cater to the needs of various departments.
• Collaborate with department heads to identify and address performance gaps and develop targeted training solutions.
• Regularly assess training effectiveness through analysis of performance metrics and feedback from guests and employees.
• Conduct regular quality inspections to maintain exceptional service standards across all operational areas.
• Develop and oversee the implementation of quality assurance protocols, ensuring consistent adherence to brand standards.
• Create and update training materials, manuals, and SOPs to ensure all employees have access to up-to-date information.
• Stay up-to-date with industry trends and best practices to continually enhance training programs and quality initiatives.

What do we need from you?

• Bachelor’s degree/higher education qualification/equivalent. 
• Minimum 2 years of related experience in Learning & Quality. 
• Strong analytical understanding. 
• Outstanding communication and influencing skills. 
• Excellent command of the English language. 

What you can expect from us?

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do. Let’s Go Further Together.