Lead Operations Processes Officer

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Lead Operations Processes Officer.

As a Lead Operations Processes Officer, you will ensure business processes across Flight Operations are documented and kept up to date as per planned revision cycles on CDMS. You will seek to reduce non-value adding processes, improving work practices and ultimately increasing efficiency and effectiveness, therefore reducing waste and increasing standards of service delivery. In this role you will also help to introduce and promote a culture of continuous improvement providing opportunities to colleagues at all levels to embrace continuous improvement methods and working practices, work collaboratively across all departments in Flight Operations to provide consulting and process support.

Specific responsibilities for the role include: 

• Shadow cross functional teams analyzing, identifying and recommending changes to business processes to achieve greater efficiency or to establish new procedures in line with new systems or business objectives.
• Undertake business process design in support of Flight Operations projects, ensuring that all business processes are optimized so that the project objectives can be met.
• Work with business and IT to develop business processes for new system designs or implementations, so that development is carried out based on agreed best business process.
• Analyze existing cross functional processes and identify steps / actions that cause inefficiency in order to create a register of process improvement opportunities. This may include identifying changes to software or establishing new projects to realize the business improvement.
• Evaluate improvement opportunities, or requests from the business, and then prioritize ‘deep dive’ cross functional process review and improvement projects.
• Document processes methodically in the form of narratives and/or Visio diagrams to augment overall transparency to workflow and interfaces.
• Analyze current process models and provide diagnostic information on issues to be rectified and untapped opportunities for process improvement.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you

The successful candidate will have the following skills and qualifications: 

• Relevant College or University qualification to minimum Bachelor’s level with minimum 5 years of job-related experience.
• Solid experience in Business Process Modelling and Business Analysis.
• Thorough understanding of process development, analysis and workflow design techniques as well as application of Business Process Mapping (BPM) techniques.
• Experience in facilitating JAD sessions, working groups or workshop with multidisciplinary teams as well as experience in requirements gathering and requirements-definition in support of improved business processes or information systems.
• Proficient in using MS Visio and Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong organizational and critical thinking skills.
• Excellent communication skills (verbal & written English), report writing, technical writing and presentation skills.