Key Accounts Manager

YOUR TASKS:

• Ensure that a high level of professional rapport is developed and maintained with all customers
• Manage and develop a specific group of customers with the objective of continuous positive growth across all products
• Identify, establish and manage multi tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals
• Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
• Create a competitive advantage for the customer in his business and price for value on behalf of DHL. Use a consultative approach to understand client’s industry and develop tailored solutions to meet their business needs
• Develop and keep current an appropriate country account strategy in line with country level business plans, to achieve profitable revenue growth
• Develop and manage the after sales strategy for each of the designated customers
• Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with customers to prevent split business and customer defection
• Functionally manage the development and delivery of services and solutions that provide consistency and re usability to enable account and non account customers to achieve corporate objectives and gain competitive advantage through providing solutions in their business

YOUR PROFILE:

• 3 years experience in a commercial environment
• 2 years Consultative Selling experience.
• Expert knowledge of the DHL Infrastructure, products and services
• Excellent organisational skills, including ability to prioritise workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Good understanding of DHL Network
• Passion to provide excellent Customer Service
• Right first time philosophy
• Culturally sensitive.
• Strong customer service orientation.
• Excellent numeric, written and oral communication skills (English).
• Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)

OUR OFFER:

Strong career support in an international environment.

Great culture and colleagues.

Multifarious benefit program.