Key Account Manager

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Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

 

What you will do?

 

Customer Relationship Management:

• Accountable for managing strategic and/or Core 1 customers assigned to him/her
• Accountable for accuracy of customer data and hierarchies.
• Accountable for customer plans, their approval and follow-up with the unit management
• Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
• Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team

 

Sell:

 

• Responsible for creating and managing opportunities in his/her customer base with the account teams
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
• Creates value propositions with clearly described benefits of KONE solutions for customer’s needs
• Accountable for national or frame agreements and managing the customer’s contract portfolio
• Responsible for developing the profitability of the customers’ business with KONE according to the account plan
Leadership / People management
• Determines the responsible KONE organization for the account together with the area’s sales manager
• Accountable for driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members
• Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities.

 

 

 

Are you the one?

• Bachelor’s Degree holder in Engineering or Business Administration.
• 5+ years of experience in sales (customer facing).
• CRM experience is a plus.
• Have experience in Saudi market.
• Arabic native and excellent English communication.
• Presentation Skills.
• Highly motivated, goal oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.

Tagged as: Automotive