Junior Integration Support Engineer

Responsible for 1st level IT supports according to corporate standard IT policies and procedures.

– Operations: Assignment distribution and minimum tolerable knowledge base

– HIS: knowledge base in HIS and support approach

– Ticketing system and productivity reporting

– Scope of support and awareness of the devices

– Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)

– Implement, maintain and adhere to corporate Information Security Policies

– Perform account creation/update activities (Mail, AD, Voice, etc..)

– Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.

– Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support

– Ensure the implementation of desktop policies and controls.

– Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.

– Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.

– Share knowledge with team regarding resolution of unknown issues.

– Understand and implement IT processes

– Provide feedback contributing to process improvement/Revamp

– Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

 

Personal Skills

 

– Good interpersonal skills

– Good problem-solving techniques

– Ownership and self-motivation

 

 

Technical Skills

 

– Ticketing system and productivity reporting experience is preferred . 

– Enter systems experience .