IT System and Server Administrator

Job Description

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff on new technologies
• Build an internal wiki with technical documentation, manuals and IT policies System requirements gathering, Analysis, Design, Development & Implementation
• Solution Architectures and design with align to the enterprise architecture
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Perform routine/scheduled audits of the systems, including all backups
• Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers
• Install and integrate new server hardware and applications
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Assist in network design and implementation.
• Provide network support with a variety of operating systems.
• Install and configure computer network equipment.
• Maintain network connectivity of all computer workstations.
• Provide network support to users.
• Maintain servers and associated hardware, applications, services, and settings.
• Develop and monitor policies for the use of network resources.
• Implement and manage disaster recovery and back-up.
• Evaluate and recommend security improvements and system upgrades.
• Monitor network to ensure optimal performance.
• Create and maintain network users/permissions.
• Test release of products to minimize user impact and ensure compatibility.
• Create technical support documentation for systems and applications
• Contribute to the identification of opportunities for continuous improvement of the IT systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement.

Key Performance Indicators

• Ensures the standards are implemented correctly
• Ensures that all deliverables are thoroughly documented
• Ensures that all deliverables and documentation are maintained in a well-structured folders
• Reduction in cost of poor quality
• Delivery to Commitment
• Compliance with operational procedures and instructions.
• Number and quality of improvements are line with corporate expectations and implemented.

Skills

• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Ability to create scripts in Python, Perl or other language
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills Release Management and version control knowledge
• Excellent Business and system analysis skills
• Project management skills
• IT Security excellent awareness
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Creating volumes, assigning to servers and remote replication
• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies

Qualifications

• Bachelor Degree in IT or IT related field
• 8 minimum years’ experience in developing software applications, preferably, out of which at least 3 years with insurance applications. Mainly in DWH systems with SAP Business Objects, Microsoft SQL Server, and SQL Server Integration Service (SSIS)
• Proven experience as a System Administrator, Network Administrator or similar role
• Arabic speaking preferred