IT Support Technician

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

 

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

 

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

 

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

 

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 80 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

 

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

 

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.
 

This role will be expected to be available in the APAC time zone . We are constantly growing both in product and in customers, and you’ll have a major impact getting us there!
 

Responsibilities

Troubleshoot and maintain software and hardware

Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes

Provide system access using role-based access permissions

Ability to work with cross-functional teams, such as InfoSec, DevOps, etc

Daily troubleshooting issues that arise in the ticket queue

Root cause analysis on reported issues

Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as: 

Managing and granting access 

administering applications based on the requirements posed by the direct manager.

Must handle IT projects that are assigned by the direct manager and director of the department.

Ability to provide IT Tech Support in zoom calls organized by the organization.

Provide On-call support on weekends on a rotational basis.

 

Preferred Skills
 

Must have experience with SSO in user management, including password and mfa resets, group management, and log reviews. 

General understanding of Information Security best practices

General knowledge of MDM management for troubleshooting to determine root cause

Confidentiality must be maintained as this role handles very sensitive information

Desired Skills and Experience

Two or more years of work experience as a IT Support Technician, Admin or related position                  

Experience in Identity and Access Management is a plus.    

Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus, not mandatory.

Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management. 

Hands on experience with softwares/applications such as Jira, Slack, Google Workspace Administration, Zoom Management, etc.,

 

Big plus if you have a deep understanding and familiarity with:
 

IDM and SSO software such as: OneLogin, JumpCloud, or Okta

Company wide software/application administration, such as: email, chat, ticket system, Google, Slack etc. 

MacOS OS: methodology

Operating System agnostic knowledge of diagnosis and support (ie you must know both mac and windows)

At Deel, you’ll enjoy:

Computer equipment applicable to your role

Stock grant opportunities

Additional perks and benefits based upon your employment status and country

The ability to choose where you work whether it be your home, the beach, or a WeWork