IT Support Engineer

Think bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you’ll be at the heart of a team of international experts all dedicated to growing and sharing their expertise and working on projects that transform society for all of us.

WSP are currently hiring IT Support Engineers to support our project delivery capability on a major infrastructure construction project based in Riyadh.

Your new role, what’s involved?

• Lead by example in all areas of our support function. This ranges from desk side or remote support of technical problems, to suggestions and implementation of process improvements.
• Close a high volume of service desk tickets and want to out-perform team members in this regard.
• Act as an ambassador for the IT team to everyone you interact with, providing a great service experience.
• Proactively help the team to improve by proposing improvements to our systems, processes and the way the IT support team operates in order to improve our service to the business.
• Troubleshoot technical faults and work with external vendors and service providers to achieve fault resolutions when required.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
• Resolve user issues and requests in a timely and professional manner.
• Troubleshoot problems (complex faults) and log problem reports for recurring issues.
• Play my part in making our support team the best in providing high quality service and encouraging best practice and ensuring our processes are followed.
• Complete all work in accordance with internal ways of working.
• Champion the use of the Middle East IT team’s internal tools.

We’d love to hear from you if you have:

• A Bachelor’s Degree in Information Technology, Computer Sciences, or equivalent.
• At least 5 years of experience in IT Support/Service Delivery.
• Excellent in both written and spoken English.
• ITIL certified or have an in-depth understanding and experience of the ITIL framework.
• In-depth knowledge of Microsoft products in an Active Directory environment and expertise in Active Directory user management.
• Highly skilled in Microsoft Office, including Outlook and Excel as well in depth knowledge of the Microsoft Windows OS (7 and higher).
• Have the ability to work independently in a self-directed manner and collaboratively as a team member in the accomplishment of goals.