IT SUPERVISOR

The IT Supervisor will play a crucial role in maintaining and enhancing the technology systems that support our hotel operations.

This role requires a blend of technical expertise and a customer-focused approach.

Key Responsibilities:

• Team Management: Lead and develop the IT team, including training, scheduling, and performance management.
• System Management: Oversee the management of hotel technology systems, including property management systems (PMS), point-of-sale (POS) systems, and network infrastructure.
• Technical Support: Provide advanced technical support for hotel staff, resolving issues related to IT systems, software, and hardware.
• Project Oversight: Manage and implement IT projects, such as system upgrades, new installations, and integration of emerging technologies to enhance guest experience.
• Security: Ensure the security and integrity of guest data and hotel systems, including adherence to privacy policies and security protocols.
• Vendor Relations: Coordinate with vendors and service providers to ensure efficient and cost-effective solutions for IT needs.
• Documentation: Maintain comprehensive documentation for all IT systems, processes, and troubleshooting guidelines.

Qualifications & Competencies:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Previous experience in an IT supervisory role within the hospitality industry is highly desirable.
• Strong knowledge of hospitality technology systems, including PMS, POS, and guest Wi-Fi solutions.
• Excellent problem-solving skills and ability to troubleshoot technical issues efficiently.
• Proven leadership and team management abilities.
• Strong communication skills, with the ability to interact effectively with staff, guests, and vendors.
• Familiarity with industry-specific security and data protection standards.
• Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.

What’s In It for you?

• One of the most iconic place to be and work
• Amazing learning and development program
• Discounted rates at The Ned Doha
• Fantastic career growth opportunities

At The NED, we don’t just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Tagged as: Hotel & Hospitality