The job posting is for an IT Client Support Specialist at NOV, focused on providing end-user PC support for clients in the Saudi Region. The ideal candidate should be energetic, self-motivated, and capable of performing restorative and maintenance actions both remotely and on-site. Strong troubleshooting, technical, and communication skills are essential. The role involves responding to complex hardware/software issues, maintaining accurate information in the ticketing system, and collaborating with other IT specialists to resolve problems and provide timely solutions to customers. Multi-tasking and adherence to policies and standards are also important aspects of the role.

Job Summary:

NOV is looking for an energetic self-motivated IT Client Support Specialist to join our team and help support our clients / users in Saudi Region. We are searching for someone who can provide all levels of end-user PC support to promote successful productivity for our clients. Be prepared to perform restorative and maintenance actions either remotely or at the end-user’s location using good troubleshooting, technical, and communication skills. You will be required to respond to situations where standard procedures have been unsuccessful in isolating or fixing hardware/software installations, moves, and configuration changes. Strive to consistently maintain accurate information regarding client issues within the ticketing system while adhering policies and standards, you need the ability to multi-task between different job duties. You will collaborate with other IT specialists to assist in the resolution of complex issues and provide timely solutions to both internal and external customers in a professional manner, thereby minimizing the service impact of customer problems.

RESPONSIBILITIES/ACCOUNTABILTY:

  • Installing and configuring computer hardware, operating systems, software (Applications), networks, multi-function printers and scanners.
  • Investigating, diagnosing, and solving Complex computer software and hardware faults.
  • Interact with clients on computer equipment, setup functions, and IT processes daily.
  • You will have to tackle problems, resolve them, and assign advanced IT issues to appropriate group(s).
  • You will follow and contribute to policies, procedures, processes, and guidelines.
  • Contribute to and maintain system standards.
  • It is necessary to provide detailed documentation of all issues in the company Service Desk system.
  • Respond to service desk tickets in a timely manner.
  • You are responsible for organizing, planning, and prioritizing your multiple job activities.
  • You will configure and deploy company computer systems.
  • You may have to support multiple locations, some remotely.
  • Perform hardware inventories when required.

BEHAVIORAL SKILLS/COMPETENCIES & EXPERIENCE REQUIRED

  • You should possess strong communication and interpersonal skills with the ability to build trust and integrity in your relationships with customers and other team members.
  • Ability to work independently under stress and meet deadlines, as well as contribute as a team player.
  • Be able to maintain confidentiality of sensitive information when needed.
  • Ability to effectively communicate to all levels and stakeholders – internally and externally on complex technical issues
  • Understanding and working knowledge of Two-Factor Authentication, MDM Solutions.
  • Understanding and working knowledge on networks & server environment.
  • You can show a demonstrable understanding of network configuration and problem-solving networking issues.
  • You are knowledgeable on the use of cloud storage and utilization.
  • You are self-directed and results oriented with the ability to work expertly and with little supervision.
  • Possess a valid local driving license.
  • Strong articulation and listening when supporting clients and communicating with others.
  • Customer-oriented and cool-tempered
  • Flexibility in thinking and operating style.
  • Open-mindedness and respect for team members.

Qualifications (Education/No. of Years of Experience):

  • University Degree in Computer Science or a related Subject is ideal or relevant working experience.
  • Minimum 4 years of experience in a large corporate environment in the related role..
  • MCP /MCSE / CCNA / ITIL Certification an Advantage.
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