One of Saudi's leading companies in the construction and finishing industries, manufacturing high-quality national products that meet international standards. It strives to supply and sell a variety of products catering to local and regional markets at competitive prices.

What you will do:

  • Setting clear performance goals and providing regular coaching, feedback, and training to enable continuous improvement.
  • Monitoring and analyzing customer feedback, surveys, and metrics to identify areas for improvement.
  • Collaborating with cross-functional teams to implement system improvements and new technologies to enhance customer support.
  • Establishing (KPIs) for the customer service team and tracking performance against targets, generating regular reports on customer service metrics to senior management.
  • Conducting regular audits and call monitoring to ensure compliance with quality guidelines.
  • Ensuring that all team members are well-equipped to handle various customer scenarios and challenges.

What they do expect from you:

  • From 5 to 10 years of experience in Customer Service Management.
  • Familiarity with customer service software, CRMs, and other relevant tools to optimize team efficiency.
  • Excellent client-facing and internal communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Must be a natural and intuitive problem solver, able to anticipate and take corrective action, self-motivated.
  • Proficient in using data to analyze customer service performance, identify trends, and implement improvements.

Salary

0 - 0 AED

Monthly based

Location

Muscat , Bahrain

Job Benefits
Equity compensation
Job Overview
Job Posted:
1 month ago
Job Type
Full Time
Job Role
AUDITOR
Education
Bachelor Degree
Experience
10+ Years
Total Vacancies
1

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Location

Muscat , Bahrain