Housekeeping Supervisor – InterContinental Residences Abu Dhabi

We’re looking an experienced and detail-oriented Housekeeping Supervisor who will oversee the daily operations of the housekeeping department, ensuring a high standard of cleanliness and guest satisfaction. The Housekeeping Supervisor will manage the housekeeping staff, coordinate with other departments, and maintain a clean and welcoming environment for our guests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Supervise and lead housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
• Schedule staff shifts and assign daily tasks to ensure efficient operation.
• Conduct training for new hires and ongoing training for existing staff.
• Monitor staff performance, providing feedback and conducting performance reviews.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and compliance with hotel standards.
• Address and resolve any issues or deficiencies identified during inspections.
• Ensure adherence to health and safety regulations.
• Manage inventory levels of cleaning supplies, linens, and guest amenities.
• Order and replenish supplies as needed, maintaining cost control measures.
• Ensure proper storage and handling of all cleaning supplies and equipment.
• Respond to guest requests and complaints promptly and professionally.
• Coordinate with the front desk and other departments to meet guest needs.
• Ensure guest rooms are prepared and available for check-in according to hotel standards.
• Maintain accurate records of housekeeping activities, including cleaning schedules, inventory, and staff performance.
• Prepare reports on housekeeping operations and submit them to management.
• Assist in budget preparation and cost management for the housekeeping department.
• Identify opportunities for improving housekeeping processes and procedures.
• Implement best practices and innovative solutions to enhance efficiency and service quality.
• Stay updated on industry trends and new cleaning technologies.

What We need from you:

• High school diploma or equivalent; additional education in hospitality management or a related field is preferred.
• Proven experience as a Housekeeping Supervisor or in a similar role within the hospitality industry.
• Strong knowledge of housekeeping procedures, cleaning techniques, and equipment.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a team effectively.
• Attention to detail and strong organizational skills.
• Proficiency in using housekeeping management software and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.

Tagged as: Hotel & Hospitality