HOUSEKEEPING COORDINATOR

General Responsibility

1. Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
2. Provide information regarding the hotel’s facilities & services.
3. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.
4. Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
5. Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
6. Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
7. Care about your environment and make sure it is tidy and well maintained.
8. Be reliable and ensure you are at work on time.
9. Know your role in case of emergency such as bomb threat, flood, fire etc.
10. Understand the Employee Handbook and comply with the standards it outlines.
11. Carry out all professionally reasonable instruction given by your supervisor.
12. Report all incidents, accidents and guest complaints in briefings

Technical Expertise

1. Take Housekeeping orders and handle all guest and colleague complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
2. To follow all telephone usage guidelines, using the guest name and standard greetings.
3. Communicate effectively with Front Desk for arrival and queue rooms.
4. Handles maintenance order delivery and follow up. Handle the DND rooms and discrepancy report, update the OOS/OOO rooms and follow up with Engineering. Update the missing & damages, profile notes, glitches, GEM notes, item inventory.
5. To implement and maintain the lost and found procedures including stores, safe box and all documentations on daily basis.
6. Handles the baby sitting requests, store count and inventories, store requisition
7. Follow the opening and closing procedures for the shift including task sheet allocation, update notice board daily, update the manpower, casual staff and attendance sheet.
8. Preparing morning keys for distribution to the morning room attendants.
9. Trace any inquiries regarding Lost & Found.
10. Checking and endorse on master key control chart
11. Issuing outgoing records for repairs to Engineering Department
12. Updating room status through telephone and computer.