Guest Service Associate

Guest Service Associate

• Ensure the establishment and execution of all departmental goals.
• Efficiently manage all Guest Experiences operational areas.
• Facilitate efficient, convenient and secure entry process to the waterpark.
• Support the arrival and departure process for the park.
• Ensure to provide the best possible service to the guest.
• Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
• Sell tickets and other products via point of sale (POS) system.
• Efficiently manage and maintain queue lines.
• Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
• Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
• Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
• Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
• Facilitate ticket, cabana, towel, locker sales and rentals.
• Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
• Maintain knowledge and awareness of ongoing promotions.
• Maintain awareness and adherence to the company’s cash handling policies and procedures.
• Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
• Receive and record guests feedback, complaints and enquiries.
• Provide and take responsibility for the professional delivery of all information via telephone and in person.
• Conduct site tours as required.
• Manage lost & found counter according to company’s lost and found policy.
• Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.

Qualifications

• High School Diploma education or higher.
• Minimum 1 year of experience in a similar position in a waterpark or related field.
• Cash handling experience.
• Ticketing systems experience will be an advantage.
• Good reading, writing and oral proficiency in English language.
• Ability to speak other languages such as Arabic will be an advantage.
• Good working knowledge of MS Excel & Word.