An exciting opportunity has opened up in our Horizon Club for a Guest Relations Officer. The successful applicant will be the go-to for our Shangri-La Circle and VIP guests, making sure that all their needs are met whilst staying with us here at Shangri-La Qaryat al Beri.


What are we looking for?


  • A high standard of etiquette.
  • Proficiency in Chinese/ Russian/ German or French languages
  • Efficiency and punctuality.
  • Attention to detail.
  • A warm and friendly character.
  • Ability to work in a fast paced environment.
  • Constantly strives to deliver a 5-star experience.
  • Previous experience in luxury hospitality/customer service.
  • Lives and breathes the Shangri-La Values.


What will you do?


  • Maintain a high standard of service and professionalism.
  • Be an ambassador for the hotel.
  • Be a point of call for all Shangri-La Circle members, VIP's and Special Attention Guest's.
  • Work with Hotel colleagues to keep excellent service standards.
  • Empathetically listen to client queries/complaints and work with colleagues/Service Manager to find solutions.
  • Remain aware of all fire prevention/safety regulations and ensure that they are adhered to.
  • Remain aware of all activities/goings-on within Qaryat al Beri.
  • Be a focal point for what is happening within Abu-Dhabi, including events, restaurants, nightlife and family functions.
  • Assist other departments where necessary.


Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi


The hotel comprises 213 luxurious guestrooms and suites and 6 four-bedroom villas with private pools, all furnished to the highest standards in a modern Arabic style. To meet the needs of long-staying guests, the hotel offers 161 fully-furnished spacious serviced apartments ranging from studios to four-bedroom units.  The hotel is located within the acclaimed Qaryat Al Beri complex, on a one-kilometer stretch of private beach overlooking the strait that separates Abu Dhabi Island from the mainland. The hotel is conveniently located next to a souk, offering a variety of shops under one roof. It is only a ten-minute drive from the city’s international airport, five minutes from the golf course and the Convention Centre, and 15 minutes from the Corniche and the city center.



0 - 0 AED

Monthly based


Abu Dhabi Emirate , United Arab Emirates

Job Benefits
Distribution team
Job Overview
Job Posted:
3 months ago
Job Type
Full Time
Job Role
Bachelor Degree
3+ Years
Total Vacancies

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Abu Dhabi Emirate , United Arab Emirates