Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Expert positions at Marriott take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. If you are looking to enhance guest experiences, this is a great opportunity. Learn more about hospitality trends.

Enhancing the Guest Experience as an Arabic Speaker

As an Arabic Speaker, the Guest Experience Expert will provide a unique and valuable service to our diverse clientele. Fluency in Arabic allows you to connect with guests on a deeper level, ensuring their comfort and satisfaction. Your language skills will be instrumental in creating memorable and personalized experiences for our guests.

Key Responsibilities of a Guest Experience Expert

• Providing exceptional customer service to all guests.
• Addressing guest inquiries and resolving any issues promptly.
• Assisting guests with check-in and check-out procedures.
• Sharing knowledge of the local area and providing recommendations.
• Ensuring guest satisfaction throughout their stay.

Benefits of Working as a Guest Experience Expert at Marriott

• Opportunities for career advancement within a global hospitality leader.
• Comprehensive training and development programs.
• Competitive salary and benefits package.
• A supportive and inclusive work environment.
• The chance to make a positive impact on the lives of our guests.

Why Become a Marriott Guest Experience Expert?

Becoming a Guest Experience Expert at Marriott means joining a team dedicated to excellence in hospitality. You will have the opportunity to develop your skills, grow your career, and contribute to creating unforgettable experiences for guests from around the world. Marriott is committed to fostering an inclusive and supportive workplace where every associate can thrive. Learn more about Marriott.

We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Explore opportunities for growth and mentorship within our diverse team, and consider further certifications to excel in your field. Check out this resource on hospitality certifications.