Job Description
Enhancing Guest Arrival Experience at Delta City Center
As a member of our team, you will be responsible for responding to guest requests, providing information about the property and surrounding area, and ensuring all guest needs are met promptly and efficiently. Your goal is to enhance the overall Guest Arrival Experience.
Key Responsibilities:
- Respond to guest requests for special arrangements or services.
- Gather and provide information about the property and local amenities.
- Answer and process guest calls, messages, and requests.
- Contact appropriate departments to resolve guest issues.
- Monitor club lounge and ensure guest safety and service.
- Adhere to company policies and maintain a professional appearance.
Providing Exceptional Guest Arrival Experience
We are looking for someone with excellent communication skills and a passion for customer service. You should be able to handle multiple tasks simultaneously and remain calm under pressure. At Marriott, we strive to create an exceptional Guest Arrival Experience. You can learn more about Marriott's customer service standards at Marriott.com.
Qualifications for Guest Arrival Experience Role
- High school diploma or equivalent required.
- No prior related work experience necessary.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
Additional Responsibilities:
- Report accidents and unsafe work conditions.
- Welcome and acknowledge all guests with genuine appreciation.
- Develop and maintain positive working relationships with colleagues.
- Comply with quality assurance standards.
We value diversity and inclusion at Marriott International. You can read about our diversity initiatives at Marriott Diversity & Inclusion. The role requires you to stand, sit, or walk for extended periods and lift objects up to 10 pounds.
Join our team and contribute to creating a memorable Guest Arrival Experience for every guest at Delta City Center. Understand more about hospitality on The American Hotel & Lodging Association website.
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