Governance Specialist

Al Jazeera Media Network are currently looking to hire a Governance Specialist who will be responsible for the analysis and implementation of Technology and Network Operations Processes/Procedures, KPIs and SLAs as per the established Quality framework and standards which will improve the overall performance and increase the productivity of the Technology and Network Operations Division.

Key Responsibilities:

• Analyze and implement the Technology and Network Operations division processes/procedures as per the Technology quality framework in joint collaboration with different process owners.
• Analyze the process performance metrics according to set KPIs and objectives and accordingly optimize the business processes and procedures for the ensuring the continuity and increasing the efficiency.
• Incorporate industry standards and best practices within the Quality Framework including ISO 9000, CMMI and other applicable standards.
• Implement the requirements for the process automation to maximize the entire Technology and Network Operations efficiency.
• Analyze internal and external audits findings related to quality and processes within Division and ensure the resolution of any observations with the concerned parties.
• Prepare dashboard reporting related to division performance KPIs.

The Ideal candidate will have:

• Bachelor’s in IT, Computer Science, Software Engineering, Business Administration or related field. ITIL Foundation.
• Experience in IT domain preferably in Broadcast or Telecommunication industry desired,
• Experience in Process Engineering and Performance management preferred,
• Knowledge on Business Process development and re‐engineering,
• Knowledge on Quality standards and frameworks,
• Understanding of ISO 9001, CMMI,