Fulfillment Coordinator

Role Summary

The Fulfillment Coordinator is responsible for administrative tasks and daily follow-up to fulfill aftermarket orders in a timely and accurate manner. Coordinate workload daily with the planners and communicate between multiple departments to gather information to ensure that we meet the customer’s expectations. Act as the liaison between the site Operations department and the customer. This position will report to Aftermarket Operations Supervisor.

General and Task Management

▪ Providing pleasant and professional interaction with customers.

▪ Completing customer follow-up communication to ensure AM order schedules have been met.

▪ Continuously collaborate with relevant Operations departments.

▪ Maintain and update open AM sales order.

▪ Provide customers with post-sales follow up if there are delays or any other concerns.

▪ Ensure that all order processes are implemented to agreed standards and support

continuous improvement initiatives.

▪ Perform other duties as necessary in Aftermarket group.

Relationship Management

▪ Communicate customer order delivery schedules.

▪ Develop and maintain good relationship with customers.

▪ Collaborate with other departments to avoid disruption to operations or problems to fulfill customer orders.

▪ Work together with the AM group to achieve predetermined targets.

Self-Management

▪ Adhere to all health, safety, and environment policies and procedures to ensure the safety and well-being of self, colleagues, and visitors.

▪ Proactively contributes to the team.

▪ Self-motivated and able to work under pressure.

Skills and Attributes:

▪ Good English verbal and written communication skills

▪ Experience with SAP Hana ERP

▪ Advanced skills in Microsoft Office apps

▪ Strong planning and organization skills. Must be well organized and detailed oriented

▪ Excellent customer relationship building skills with strong interpersonal skills and ability to interact effectively in a team environment.

▪ Problem-solving and result-oriented approach.

▪ Ability to adapt to a dynamic and challenging work environment.

Qualifications and Experience Levels:

▪ BS or BA degree in relevant field and / or 0-2 years relevant experience.

▪ Minimum 2 years of professional experience in materials planning/supply chain and/or project business, ideally in a manufacturing environment.

Tagged as: Insurance