Front Office Manager
IHGJob Description
Front Office Manager
We are seeking an accomplished and service-driven Front Office Manager to lead and elevate the Front Office operations within a four- or five-star hotel environment. This role requires a refined hospitality professional with strong leadership capability, operational expertise, and a proven ability to deliver exceptional guest experiences aligned with brand standards.
A strategic overview of your role:
As Front Office Manager, you will oversee all front-facing operations, ensuring seamless guest journeys from arrival to departure while driving service excellence, team engagement, and operational efficiency.
Key responsibilities include:
- Providing overall leadership and direction for Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, and Telephones.
- Ensuring flawless check-in and check-out processes, maintaining brand and service standards at all times.
- Leading, mentoring, and developing the Front Office team to build a high-performance, guest-centric culture.
- Managing VIP arrivals, special guests, and service recovery situations with professionalism and discretion.
- Monitoring guest satisfaction metrics, reviews, and quality audits, implementing continuous improvement initiatives.
- Preparing duty rosters, managing manpower planning, and controlling payroll expenses.
- Overseeing cash handling, billing accuracy, and compliance with financial procedures.
- Collaborating closely with Housekeeping, Engineering, Sales, Revenue, and Security to ensure operational alignment.
- Ensuring compliance with brand standards, SOPs, health & safety regulations, and data privacy requirements.
- Preparing operational reports, forecasts, and performance analyses for senior management.
What we are looking for:
- Proven experience as a Front Office Manager or Assistant Front Office Manager, preferably in a four- or five-star hotel environment.
- Strong leadership and people-management skills with the ability to inspire and influence teams.
- In-depth knowledge of Front Office systems (Opera PMS or similar platforms).
- Excellent guest engagement, decision-making, and problem-solving capabilities.
- Strong financial awareness related to room revenue, upselling, and cost control.
- Excellent communication skills in English; Arabic language will be an advantage.
- High standards of professionalism, grooming, and presentation.
- Ability to thrive in a fast-paced, high-expectation hospitality environment.
- Hospitality or hotel management qualifications are highly desirable.
Why join us:
At IHG®, the Front Office defines the first and last impression of every stay. This leadership role offers the opportunity to shape memorable guest experiences, drive operational excellence, and build high-performing teams—guided by the principles of True Hospitality....
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