Front Desk Agent

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Maintain positive guest relations at all times.

• Maintain complete knowledge at all times of:

a. All hotel features/services, hours of operation.

b. All room types, numbers, layout, decor, appointments and location.

c. All room rates, special packages and promotions.

d. Daily house count and expected arrivals/departures.

e. Room availability status for any given day.

• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

• Meet with Supervisor to review daily assignments and priorities.

QUALIFICATIONS:

• Experience: Previous experience as a Front Desk Agent minimum 1 year.

• Education: High school diploma.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Ability to input and access information in the property management system/computers.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

About Us

Press space or enter keys to toggle section visibility

Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.