Field Service Engineer

Your role:

Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

Perform corrective maintenance, supported when necessary by  tier-2 support helpdesk

Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS)  through customer visits and provide feedback and recommendations to the management, relevant people within the organization

Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

Use company property with care to ensure optimal results with minimal operational costs

Keep abreast of new technologies likely to affect PH range of products

Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

You’re the right fit if:

University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines

5 years of field service experience

Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concerns

Strong customer service and communication skills

Must be able to work both individually and in an established team setting

Advanced level of English & Arabic is a must

About Philips
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