Field Service Engineer

Main responsibilities will include:

• On site support/operational excellence – Independently provide local technical support as agreed in the customer service level agreements, such as installations, relocation, certifications (IQ & OQ) and repairs.
• Remote support, diagnostics & troubleshooting – For technical problems reported by the customer that are not supported by the help desk.
• Distributor Support and Management – Maintain and build strong relationships with our partners. Mentor & lead partners service teams.
• Take field corrective actions & preventive maintenance – Prioritizing, planning, and executing field corrective actions, upgrades, and actions for preventive maintenance. This according to the regulatory instructions and required procedures within the predefined time frame to ensure business continuity for the customer.
• Service contract – Explain the content of a service contract to the customer, the terms & conditions, the benefits, and pricing.
• Pre-installation – Advise and check at the customer site if the requirements for ensuring a successful installation of the requested BD instrument or system are present.
• Quality compliance – Comply with all quality, ISO, GMP and safety laws as required by the BD organization and the customer service levels agreements. This in order to always deliver an outstanding quality aligned with agreed standards.

About you

• 1 – 3 years’ experience handling lab diagnostics equipment.
• Bachelor’s degree in biomedical or electronic engineering.
• Great communication and presentation skills.
• Excellent team player, being able to work in a cross-functional setting. Ability to multitask and manage multiple projects in a fast-paced environment.