ESD & DCS Service Engineer

Job Purpose

• Execute installations, Online modifications (including S/W & H/W upgrades and rev ups), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs)
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.

Key Responsibilities & Accountabilities

• To provide all after-Sales services to Customer
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response
• Accountable for effective technical support to recover from System failures and preventative maintenance
• Proactive sales promotion of services and spare parts to customers
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.

Qualification and Experience

• Bachelor’ Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• TSE : 3 to 5 years Experience in Industrial Automation Control systems, Preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD ( Triconnex, ICS etc).
• Knowledge and experience of Foundation Fieldbus will be useful.
• Sr. TSE : Above 5 years experience in Industrial Automation Control systems

Competencies

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies
• Writing & Reporting skills

Skills

• Control system Application knowledge
• Safety application knowledge
• Process knowledge
• Networking & system knowledge