Enterprise Senior Account Manager – stc Kuwait

Visit Enterprise customers, major customers and potential customers on regular basis, in order to strengthen relations and establish business opportunities.

Build a good knowledge of the Enterprise environment, and Formulate account strategies to grow the business with all customers.

Follow up with the team in daily basis on the new opportunities and help them to open new sales channels.

Evaluate new interconnect agreements (business case, legal and regulatory aspects, contracts) for all available opportunities Meet strict deadlines and respond in a timely and professional manner. Core Responsibilities

Prepare full account development plan in order to identify all aspects of customer’s business in terms of revenue, requirements, opportunities, risk, etc. to ensure that all customer targets are met and achieved in most efficient and effective manner in order to maximize customer satisfaction.

Identify and promptly act on any current and future business opportunity in order to maximize revenue.

Improve and update knowledge on all new, existing and future services to better serve both Solution by stc customers.

Establish a “Virtual Team within Solution by stc to meet and support customer accounts effectively”.

Supply management with regular reports on customer revenue and variances in line with targets agreed in Business Plan. And Create and maintain a strategic account development plan to satisfy needs in line with Solution by stc business plan on a win/win situation.

Ensure that all services provided for the customers are achieved in accordance with solution by stc service delivery and assurance policy.

Respond to all request of a telecom nature concerning the major account user and implement all sales action related to business target as outlined by senior Account manager

To act as single point of contact for major account customer at all time (including after duty hours)

Liaison with other department’s managers for day-to-day activities to comply with ISO 9001 standards (QMS) guide lines.

Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork and aligning work processes in order to achieve high performance standards, meet established targets and objectives and ensure engagement in a motivated work environment.

Contribute to the development of Commercial (Enterprise) policies, procedures and guidelines and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.

Identify, develop and track the sales plans and pipeline for the corporate customer and monitor sales performance versus the agreed-upon objectives so that top management is aware of anticipated revenues and area of unsatisfactory performance are identified.

Avoid and decrease any churn or cancelation which will affect our topline / revenue.

Approach & target our competitors’ top clients to acquire new clients to stc & Generate new B2B business.

Develop and recommend customer satisfaction and retention initiatives in line with stc’s corporate strategy and policy for improvement in customer satisfaction trends on a periodic basis.

Visit Enterprise customers, major customers and potential customers on regular basis, in order to strengthen relations and establish business opportunities.

Build a good knowledge of the Enterprise environment, and Formulate account strategies to grow the business with all customers.

Follow up with the team in daily basis on the new opportunities and help them to open new sales channels.

Evaluate new interconnect agreements (business case, legal and regulatory aspects, contracts) for all available opportunities Meet strict deadlines and respond in a timely and professional manner. Core Responsibilities

Prepare full account development plan in order to identify all aspects of customer’s business in terms of revenue, requirements, opportunities, risk, etc. to ensure that all customer targets are met and achieved in most efficient and effective manner in order to maximize customer satisfaction.

Identify and promptly act on any current and future business opportunity in order to maximize revenue.

Improve and update knowledge on all new, existing and future services to better serve both Solution by stc customers.

Establish a “Virtual Team within Solution by stc to meet and support customer accounts effectively”.

Supply management with regular reports on customer revenue and variances in line with targets agreed in Business Plan. And Create and maintain a strategic account development plan to satisfy needs in line with Solution by stc business plan on a win/win situation.

Ensure that all services provided for the customers are achieved in accordance with solution by stc service delivery and assurance policy.

Respond to all request of a telecom nature concerning the major account user and implement all sales action related to business target as outlined by senior Account manager

To act as single point of contact for major account customer at all time (including after duty hours)

Liaison with other department’s managers for day-to-day activities to comply with ISO 9001 standards (QMS) guide lines.

Manage the day-to-day operations of the respective department by providing expertise, encouraging and ensuring teamwork and aligning work processes in order to achieve high performance standards, meet established targets and objectives and ensure engagement in a motivated work environment.

Contribute to the development of Commercial (Enterprise) policies, procedures and guidelines and participate in overseeing their implementation to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality and cost-effective service to internal customers.

Identify, develop and track the sales plans and pipeline for the corporate customer and monitor sales performance versus the agreed-upon objectives so that top management is aware of anticipated revenues and area of unsatisfactory performance are identified.

Avoid and decrease any churn or cancelation which will affect our topline / revenue.

Approach & target our competitors’ top clients to acquire new clients to stc & Generate new B2B business.

Develop and recommend customer satisfaction and retention initiatives in line with stc’s corporate strategy and policy for improvement in customer satisfaction trends on a periodic basis.