End User Account Manager

We looking to hire a Sales Account Manager within the Print Sales team. Working closely with the rest of the sales organization, the candidate is expected to manage existing accounts to drive business growth and hunt for new accounts.

Responsibilities:

Client Relationship Management:

Cultivate and maintain relationships with existing clients/accounts.

Serve as the primary point of contact for client inquiries, concerns, and requests.

Understand client needs, objectives, and challenges to offer tailored solutions.

Ensure high levels of customer satisfaction by providing excellent service and support.

Sales and Revenue Generation:

Develop and execute sales strategies to achieve revenue targets and sales goals.

Identify and pursue new sales opportunities within existing accounts.

Negotiate contracts, pricing, and terms with clients to maximize sales and profitability.

Collaborate with the sales team to create proposals and presentations for clients.

Account Planning and Management:

Create account plans outlining strategies for account growth and retention.

Analyze account performance, sales metrics, and market trends.

Forecast sales, track progress, and report on key performance indicators (KPIs).

Cross-Functional Collaboration:

Work closely with internal teams such as marketing, product development, and support to address client needs effectively.

Communicate client feedback and market insights to relevant teams for product/service enhancement.

Market and Competitor Analysis:

Conduct market research to identify trends, competitors, and opportunities.

Stay updated with industry developments and incorporate relevant insights into account management strategies.

Other Requirements:

Bachelor’s degree in business administration, or a related field. Advanced degrees or certifications may be advantageous.

Willingness to travel for client meetings, presentations, and industry events as necessary.

Adaptability to work in a dynamic, fast-paced environment.