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5CA

You speak Dutch and English at an advanced level
You have in-depth gaming knowledge and love anything related to video games
You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
You are a fast learner, take initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.

A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
A minimum of 8 GB RAM
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer
An Intel Core i5-8260U or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
An AMD 7870 GPU or better/similar.
A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer

The flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone’s uniqueness
Innovative digital tools and comprehensive training, with access to our library of online training courses
Various learning and career development initiatives throughout the year
Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

Dutch / English Gaming Support Agent