Destination Manager

This position supports in leading our guest-facing teams including Hotel Representatives, Airport Representatives and Tour Guides. The Destination Manager is responsible for service delivery and the effective selling of in-destination products and services.

About the role:
• Oversee the work of the In-Destination Services Teams and any other front-line service delivery teams.
• Ensures the overall performance, delivery of quality service in line with DMC service and grooming standards
• Manage DMC costs through the efficient use of internal and, where appropriate, external resources.
• Trains and develops all members of the department to increase the revenue and margin through in-destinations sales
• Handles guest queries and complaints to identify root causes and corrective actions
• Conduct regular meetings to update field staff on new property locations, landmarks and other related information
• Act as Operations Manager and Shift Lead of the DMC Contact Centre

Key requirements:
• Must have 6-8 years management experience and handled a team, including at least 2 years in positions of progressively increasing responsibilities
• Budget and Cost Control Knowledge
• IT and computer literacy
• Communication and interpersonal skills
• Management Skills and Performance Management