Customs Clearance Agent

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our “Insanely Customer Centric” Team and become a Certified International Specialist!

YOUR TASKS:

• Ensure all custom pre-alerts are declared to customs on time.
• Shipments cleared which requires regulatory approvals should be handed over to the respective supervisors for getting it endorsed by the inspection.
• Follow Gateway clearance procedures as outlined in the GSOP manual and ensure strict compliance with all regulatory requirements.
• Ensure proper record keeping is done and reports & files are updated timely and appropriately.
• Ensure timely customs clearance of material into the Gateway.
• Ensure the accurate and on time preparation of import and export Customs declarations.
• Ensure that customer databases are maintained.
• Resolve specific disputes or provide advice on technical issues with customers.
• Maintain a thorough knowledge of Customs practices and procedures.

YOUR PROFILE:

• Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries
• Excellent spoken and written command of the English language with a cheerful, confident, professional and courteous tone
• Excellent organizational skills, including ability to prioritize workload.
• Ability to effectively contribute as a team member as part of a busy team.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Good understanding of DHL Network
• Sound knowledge of the country Customs Code and Practices
• Working knowledge of Microsoft Excel & Word.
• Excellent Communication

OUR OFFER:

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme