Customer Support Executive – ParkerConnect

Customer Support Executive – ParkerConnect

A. Performs Customer Services
1.Handle all incoming calls, enquiries, complaints and feedback from customers.
2.Attends to walk-in customers and answer all emails.
3.Ensuring that all internal or external customer’s problems & solutions are promptly handled.
4.Transferring of phone calls to customers, co-workers and external subsidiaries.
5.Assisting Independent Representatives (IRs) on sign up in the office.

B. Handle of CRFs
1.Filing and following up of customer requests and complaints.
2.Ensuring that all the information and documents required are sufficient.
3.Liaising and communicating with the GSC in Hong Kong on the CRFs status
4.Informing the customers of the progress of the CRFs.

C. Handling of incoming & outing parcels, mails and Products
1.Ensure proper record all outgoing mails or packages in the incoming/outgoing log book.
2.Arranges courier services for external dispatches of packages and mails.
3.To ensure proper recording in the log in/out book for incoming products.
4.Checking and liaising with GSC HK/ UAE and Quex in Hong Kong / Malaysia/ UAE for customer’s product status.
5.Assisting in-charge GSC for customer product collection over the front desk.

D. Preparing of trainings, private sessions and coordinating of events
1.Assisting, Notifying and promoting customers for company events.
2.Handling of registration for any events.
3.Creating of announcements.
4.Mass email to local IR for monthly events