Customer Service Supervisor

Job Requirements Include:

• Oversee daily operations within the Customer Service division, ensuring optimal performance and efficiency.
• Provide leadership and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment.
• Maintain customers’ profile and related documents.
• Continuously evaluate and refine operational processes to enhance efficiency and effectiveness.
• Collaborate closely with the Commercial, Operations, and other departments to facilitate growth and ongoing improvement initiatives.
• Contribute to the accuracy of commercial forecasts by regularly providing informed estimates.
• Undertake additional responsibilities as needed, in response to specific requests from the Commercial team and upper management.
• Implement and manage Daily Management tools, focusing on backlog assessment and revenue recognition analysis.
• Efficiently process purchase orders from customers in the designated region when required.
• Ensure timely invoicing, including the management of monthly billing processes.
• Provide clear and timely communication regarding order status to NUPCO, channel partners and direct customers.
• Handle customer inquiries related to pricing, inventory availability, delivery schedules, order status, and product details.
• Coordinate with the planning team to ensure prompt stock availability from internal warehouses, optimizing stock allocation.
• Collaborate with various departments to stay updated on credit standings and compliance matters.
• Prepare and manage tender submissions and project quotations when needed.
• Conduct site visits to customers to better understand their order management requirements.
• Offer mentorship and support to team members, promoting a culture of continuous learning and development.

Qualifications and Education Requirements

• Minimum 5 years’ experience in a supervisory level in customer service / supply chain
• Experience and knowledge of supply chain and exportation processes.
• Advanced IT skills and experience in using Oracle or Similar ERP.
• Advanced knowledge in Microsoft office applications ( excel, word, etc..)

PREFERRED SKILLS

• Work experience in Healthcare, Diagnostics or Medical Devices industry
• Ability to demonstrate the mindset and use of methodology to drive continuous improvement.
• Fluency in English and Arabic language.
• Excellent organizational competencies with attention to detail.
• Enthusiastic with strong verbal and writing communication skills.
• Maintain confidentiality of sensitive company and client information.
• Ability to effectively work on multiple projects in a rapidly changing environment.
• Highly flexible and adaptive to pressing demands and strict deadlines.
• Good numerical and mathematics acumen for orders, invoicing and data analysis

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, 

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.