Customer Service
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Communicate to the clients/customers regarding the cargo which have been shipped via land, air or sea freight
• Respond to all requests for quotations from internal parties within 24 hours from initial receipt with a daily tracking report
• Monitor daily shipments, handle any issues that may have occurred such as lost shipments, Ship on Board (SOB) status, Shipment status, Container loading and positioning, etc.
• Liaise with all overseas agents, major shipping lines and airlines in procuring the best rates as per the customer's requirements
• Ensure a high level of customer satisfaction and maintain a closed contact with all customers
• Upload incoming shipments details into Warehouse Management System (WMS)
• Provide to Assistant Manager weekly inbound and outbound volume reports by customer
• Participate in the operations activities in cooperation with other relevant departments to ensure proper coordination of orders
• Coordinate with the Warehouse Operations team to find solutions and resolve matters in relation to customer's queries
• Maintain records of interactions/shipments with the customers in an orderly manner
• Obtain and evaluate all relevant information to handle product and service inquiries and follow up to ensure that appropriate actions were taken
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Assist A/R collections and support team members when needed
• Perform other job-related duties as assigned 


 Education & Professional Qualification:
- Diploma in a relevant field

Professional Experience:
- 2-3 years of experience in customer service role
- Previous experience in the logistics industry is a preferred

Geographic Experience:
- Middle East/GCC Experience

Computer Skills:
- Working knowledge of Office and web applications
- Experience in using modern WMS systems including barcoding, Master data, RF, etc..

Language Skills:
- Fluent in English - both written and spoken
- Other languages is a plus

Market/Industry/Functional Knowledge:
- Strong knowledge of the GCC logistics market
- Strong knowledge of local and regional customs procedure and legislation
- Understand and be able to exploit customer opportunities within and outside of Qatar


0 - 0 AED

Monthly based


Doha , Qatar

Job Benefits
Coworking budget
Job Overview
Job Posted:
2 months ago
Job Type
Full Time
Job Role
Customer Service Representative
Bachelor Degree
3+ Years
Total Vacancies

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Doha , Qatar