Customer Service Officer

We are searching for an experienced Customer Service Officer at our MSC RIYADH facility. 

Primary Duties and Responsibilities: 

Communication and Negotiation Skills: Strong communication skills, both written and verbal, are essential for sales roles. Sales professionals should be able to effectively present information, build relationships with customers, and negotiate terms and prices. Active listening skills are also crucial for understanding customer needs and tailoring solutions accordingly.

Customer Service Orientation: A customer-centric approach is vital in sales. Sales professionals should be able to build and maintain positive relationships with customers, understand their requirements, and provide excellent customer service. The ability to anticipate and address customer concerns or issues is crucial for maintaining customer satisfaction and loyalty.

Goal-Oriented and Results-Driven: Sales roles typically involve meeting or exceeding sales targets and revenue goals. Candidates should have a proven track record of achieving sales targets and driving revenue growth. The ability to set goals, develop sales strategies, and work independently or as part of a team to achieve results is highly valued.

Analytical Skills: Analytical skills, including the ability to analyze market trends, identify potential sales opportunities, and assess the competitive landscape, can help sales professionals develop effective sales strategies and make data-driven decisions.

Adaptability and Resilience: The shipping industry can be dynamic and challenging, with changing market conditions and customer demands. Sales professionals should be adaptable, resilient, and able to handle pressure, rejection, and tight deadlines. The ability to quickly adjust strategies and find creative solutions is highly valuable.

Required Qualifications:

Education: A bachelor’s degree in business, marketing, logistics, international trade, or a related field is often preferred. 
Sales Experience: Previous experience in sales, preferably in the shipping, logistics, or freight forwarding industry, is highly valued. 
Knowledge of Shipping and Logistics: A solid understanding of the shipping and logistics industry, including knowledge of various modes of transportation (sea, air, land), freight rates, incoterms, customs regulations, and documentation requirements, is important. This knowledge allows sales professionals to effectively communicate with customers and offer appropriate solutions.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.