Customer Order Administrator

As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Customer Care Manager.

In This Role, Your Responsibilities Will Be:

• Order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
• To be in charge of the order & Shipment Status escalations – ensuring that Factory shipments scheduled as per sales POR are timely & shipment status are updated on a weekly basis.
• To supervise requests, document history and handle status of orders & shipments.
• To ensure that all order specific constraints & landmarks are closed for timely & accurate invoicing.
• To ensure adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
• To respond to customer enquiries received by telephone or e-mail.
• To have continuous active coordination with Factories for on time shipments & escalation of overdue & top priority orders for timely& clean execution.
• To facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
• To have the under general direction, supervise all global order backlog for potential problems where the order fulfilment flow could stall and work with the accurate personnel to resolve those problems.
• To liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels
• To provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
• To fulfil any other reasonable duties as required.

Who you are:

• Motivated & effective in Quick Actions
• Ability to work well under pressure

For this Role, You Will Need:

• Prior experience in using ERP system.
• A graduate or equivalent experience in any field.

Preferred Qualifications that Set You Apart:

• 2 years’ experience in Customer Relationship.

Our offer to you:

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.