Job Description

Roles and Responsibilities:

  • Collaborate seamlessly with diverse teams to elevate and refine overall customer experience services
  • Design and execute customer satisfaction surveys, extracting valuable insights for continuous enhancement
  • Formulate and implement innovative strategies to optimize client interactions and promptly address concerns
  • Deliver comprehensive training programs to empower staff with top-notch customer service skills aligned with company standards
  • Monitor and analyze customer service metrics, offering strategic recommendations for continual improvement
  • Serve as a bridge between customers and internal teams, ensuring seamless communication and understanding
  • Keep abreast of industry trends and customer preferences, providing proactive suggestions for service enhancement
  • Cultivate a customer-centric ethos within the organization to drive excellence in service delivery
  • Address escalated customer concerns with finesse, working towards effective and satisfactory resolutions
  • Maintain meticulous documentation of customer interactions and resolutions for continuous improvement.

Qualifications

  • 2 - 5 years of experience
  • Analytical and problem solving skills
  • Customer Journeys Modeling
  • Excellent Communication Skills
  • Consulting background
  • Bachelor's Degree in Media, Marketing, Business administration or any related field

Salary

0 - 0 AED

Monthly based

Location

Riyadh , Saudi Arabia

Job Benefits
Company retreats
Job Overview
Job Posted:
4 months ago
Job Type
Full Time
Job Role
Consultant
Education
Bachelor Degree
Experience
3+ Years
Total Vacancies
1

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Location

Riyadh , Saudi Arabia